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Event entry bugs

Event entry features Event entry bugs Member portal features Member portal bugs

Voters 4

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4

Object reference not set to an instance of an object

  • Fixed
M
 Matthew Anderson

The error message in the attached screenshot might appear during initial creation of an event and then clicking on save. This message does not redirect the user to any fix, e.g. invalid data in a field. The user often cannot proceed with saving and must recreate the event.


Object reference not set to an instance of an object
  • 19-08-2022 -
A

Activity Newest / Oldest

J

Jeremy Cath

hey Mat, we were seeing this fairly often at the weekend doing check-in, mostly when it was loading the entrants list (sometimes leaving it would work, usually reloading the page solved the issue, sometimes would take a couple of attempts). We tried three different network connections (venue wifi, tethered to a hotspot, and remote desktop into machines at home) with varying degrees of success (though as the latter was most reliable, I'm wondering if connectivity/caching is the issue).

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Motorsport Australia

Jeremy, thanks for the feedback, our Dev is checking logs with the hope to pinpoint the issue.

J

Jeremy Cath

is there anything I can do (from browser console, network etc) to help debug (is there a session id in the page or anything that would help narrow it down) if we see it again?

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Motorsport Australia

Status changed to: Fixed

A

Andrew Waddleton

Object reference not set to an instance of an object

A

Andrew Waddleton

This is appearing again and I can't register for my event on next Saturday.

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Motorsport Australia

Thank you for bringing this to our attention, and I apologise for the inconvenience this has caused. Our team has promptly addressed the issue, and it should now be resolved. Please try registering for your event again.
If you continue to encounter any difficulties, do not hesitate to reach out. We're here to help ensure you can enjoy your event next Saturday!

M

Mat Wraith

Status changed to: In progress

D

Damien Wilson

I quite often get that annoying little red box appear when I open up an event from the event entry list.

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Mat Wraith

Matthew, thanks for reporting this bug, the issue is currently under review.

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Mat Wraith

Status changed to: Under review